Access Management (Clinical Data)

ALTEN Morocco , a subsidiary of the world leader in engineering and technology consulting, was established in 2008 and is now present in Fès, Rabat, Tétouan, and Casablanca . Today, the company has more than 2,200 employees and aims to become a center of excellence with 3,300 ALTENians by the end of 2027 . It has positioned itself as a strategic player in supporting the professional development of engineers. Our mission: To meet the technological ambitions of our clients — major international companies — in the automotive, railway, R&D and IT, telecommunications, and media sectors. Joining ALTEN Morocco means becoming part of an ecosystem of excellence and benefiting from: - A personalized and evolving career path - An ambitious skills development policy - A stimulating, collaborative, and meaningful work environment The Access Management Specialist is responsible for the administration and support of clinical systems and Oracle-based platforms. The role ensures secure user access management, system validation compliance, user support, and continuous improvement of clinical applications used throughout clinical trial activities. System Administration & Access Management - Manage user access and permissions across multiple clinical applications (EDC, eTMF, and other clinical systems). - Ensure compliance with access management processes and security requirements. - Support onboarding, modification, and removal of user accounts. System Validation & Compliance - Maintain the validated state of clinical systems. - Develop, execute, and document validation test scripts. - Ensure compliance with Computerized System Validation (CSV) requirements. - Support audits and quality reviews related to system validation activities. User Support & Incident Management - Provide Level 2 support to clinical users. - Investigate, troubleshoot, and resolve system-related issues. - Track and manage support requests through ticketing systems. - Monitor recurring issues and propose improvement actions. Requirements & Continuous Improvement - Collect and document user requirements for system enhancements. - Act as a liaison between business users and technical teams. - Participate in team meetings and contribute to system improvement initiatives. - Support the implementation of new functionalities and process enhancem - Master's Degree in Engineering, Computer Science, Life Sciences, or a related scientific field. - 2 to 5 years of experience in clinical systems administration, access management, or clinical trial support environments. Technical Skills - Experience in clinical trial system administration and support. - Knowledge of clinical research processes and regulations, including ICH-GCP/GxP . - Understanding of Computerized System Validation (CSV) methodologies. - Experience with user access management and application administration. - Knowledge of eTMF , EDC , and other clinical trial systems. - Previous experience with Oracle solutions is highly desirable. - Familiarity with ticketing and issue-tracking tools. Soft Skills - Strong communication and interpersonal skills. - Excellent listening and user support capabilities. - Ability to explain technical concepts to non-technical users. - Analytical and problem-solving mindset. - Solution-oriented approach. - Organization, rigor, and attention to detail. - Open-mindedness and adaptability.