Account Manager

ABOUT THE ROLE Join a growing B2B SaaS team focused on AI-powered business communications. You will manage and grow existing customer relationships, helping customers adopt AI phone assistants and realize measurable value while contributing to retention and expansion revenue. WHAT YOU'LL DO - Serve as the primary contact for assigned customer accounts throughout the customer lifecycle. - Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants. - Lead regular account reviews, discovery conversations, renewals, and upsell discussions. - Analyze product usage and communicate the operational impact of AI automation. - Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets. - Support onboarding and ongoing adoption to strengthen retention and customer outcomes. - Share structured customer and market feedback with Product and go-to-market teams. - Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams. - Help develop the account management and expansion approach as the business grows. WHAT WE'RE LOOKING FOR - At least one year of experience in B2B SaaS sales, account management, or customer success. - Experience driving upsells, renewals, or expansion revenue within existing customer accounts. - Native-level German, with confidence leading customer calls, reviews, and product demonstrations. - Strong product and technical understanding, along with an interest in AI and machine learning. - A structured working style, ownership mindset, and strong customer focus. - Startup or scale-up experience is a plus. COMPENSATION & BENEFITS OTE (on-target earnings, base plus variable) is €65,000 to €95,000, depending on experience, with uncapped commission. Visa sponsorship is not available. LOCATION On-site in Vienna, Austria, with hybrid work possible.