Account Representative

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Account Representative needs  college degree and/or significant demonstrated experience in a customer service role in the industrial manufacturing sector Account Representative needs: -  commitment to customer loyalty, advocacy, engagement, and retention. -  SAP, or other manufacturing related order entry systems d - Advanced knowledge of EDI related transactions and issue resolution desired. - Knowledge of Ford DDL, FCA Smart systems a plus - Ability to speak French (Quebecois) a plus. - Supply Chain, Sales and Marketing strategies Account Representative duties: - Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status - Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services. $18/hr 6 MONTHS