AMS Consultant / Senior AMS Consultant

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Roles & Responsibilities : 1. Application Managed Services - Manage end-to-end AMS services for enterprise applications. - Ensure application availability, stability, performance and SLA adherence. - Manage incidents, service requests, problems and changes. - Drive incident reduction through root-cause analysis and preventive actions. - Monitor application health and proactively identify potential service issues. - Ensure effective transition of applications into AMS. 2. SAP Application Support Experience in one or more SAP areas such as: - SAP S/4HANA - SAP ECC - SAP FICO - SAP MM / SD / PP - SAP SuccessFactors - SAP Ariba - SAP BW/4HANA - SAP Basis - SAP Integration / interfaces Experience with SAP AMS / SAP Application Support is highly desirable. 3. Oracle Application Support Experience across one or more: - Oracle E-Business Suite - Oracle Fusion Cloud - Oracle ERP - Oracle HCM - Oracle SCM - Oracle Database/application ecosystem 4. Non-SAP Application Support Exposure to enterprise application ecosystems such as: - Microsoft Dynamics / D365 - Salesforce - ServiceNow - Workday - MES / Manufacturing applications - PLM applications - Supply Chain applications - Custom Java / .NET applications - API / Integration platforms - Data & Analytics platforms Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape . AMS Transformation & Automation A key expectation of the role is to move beyond traditional L1/L2/L3 support. The candidate should be able to identify opportunities for: - Automation of repetitive support activities - AI-assisted incident resolution - Automated monitoring and alerting - Self-healing / auto-remediation - Knowledge-based resolution - Chatbots / virtual support agents - Predictive incident management - Automated ticket classification and routing - Application performance analytics - Shift-left and self-service capabilities Experience with GenAI / AI agents / AIOps in AMS will be an advantage. Service Management Strong understanding of ITIL / ITSM practices including: - Incident Management - Problem Management - Change Management - Service Request Management - Knowledge Management - SLA / KPI management - Major Incident Management - Service Reporting - Continual Service Improvement Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable. Transition & Transformation The candidate will also participate in: - Application transition / KT from incumbent vendors - Due diligence and application discovery - Knowledge acquisition - Support model definition - Runbook development - SLA/KPI definition - Transition planning - Stabilization - Continuous improvement - Application modernization initiatives - Cloud migration-related AMS Stakeholder Management - Work closely with CIO/CTO organizations and business stakeholders. - Coordinate with SAP, Oracle, Microsoft and other technology partners. - Manage customer escalations and service reviews. - Participate in governance meetings. - Communicate service performance, risks and improvement initiatives to senior stakeholders. - Collaborate with offshore/nearshore/onshore teams. Educational qualification: - Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent. - 8–15 years of relevant IT experience , preferably with significant AMS exposure. - Experience working in a large enterprise / GSI / multi-vendor environment . - Strong communication and stakeholder-management skills. - Ability to work across technology and business teams. Experience : 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management Mandatory/requires Skills : Advantageous Experience - SAP + non-SAP integrated landscape - Oracle + SAP environments - Manufacturing applications - Global AMS engagements - Large-scale application transitions - Cloud AMS - AIOps - GenAI-powered application support - ServiceNow automation - Process automation / RPA - ITIL certification - Experience in GSI / managed services organizations