Associate Account Manager

Everbridge is seeking a customer-focused Associate Account Manager to help retain and grow existing customer accounts. The AAM will develop relationships at multiple levels within customer accounts. The AAM will need to maintain a keen understanding of customers’ businesses and service requirements in order to ensure the alignment of the Everbridge’s xMatters suite of products.   The role is essential for the success of Everbridge’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Associate Account Manager will proactively manage the account, over the phone, email and Zoom. This is a sales position with aggressive renewal targets.