Associate II, Securities Operations

Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology. About the team The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. Your key responsibilities - Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action. - Performing quality control activities to ensure quality standards are met. - Producing template email or written correspondence to customers, when appropriate - Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality - Adhering to all fund/company policies and regulatory controls/requirement - Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service - Guiding/mentoring peers on less complex processes - Excellent customer service skills that build high levels of customer satisfaction - Strong phone, verbal and written communication skills, along with active listening - Customer focus and adaptability to different personality types - Demonstrates effective people skills and sensitivities when dealing with others - Ability to work both independently and in a team environment What you bring: - 1+ Years of experience in Transfer Agency and Mutual Fund. - Shift time - 11AM IST - 8PM IST - Hybrid model – 3 days in a week. - Excellent communication and interpersonal skills - Excellent knowledge of Customer Services; Global mindset (Desirable) What we offer you: At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next. Here’s what else we offer: - Opportunities to make an impact in fintech·       - Internal career growth opportunities·       - Personal and professional learning·       - Inclusive, diverse work environment·       - Resources to give back to your community  Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass