AV & Events Lead

End Date Wednesday 25 November 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience. Job Description Job Description – AV & Events Lead Grade:  E Function:  Modern Workplace – AV & Events Experience : 7- 10 Years Location : Hyderabad Role Purpose The AV & Events Lead  is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services. The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience. Key Responsibilities •                   Lead day-to-day delivery of AV, meeting-room and event services, ensuring service reliability and operational readiness. - Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms  and associated AV technologies. - Own technical readiness and delivery for executive meetings, town halls and business-critical events , including planning, dry runs and live support. - Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation. - Lead and develop the AV & Events team , including workload planning, objectives, 1:1s, performance conversations, coaching and development. - Ensure appropriate team capability, resource allocation and support coverage across BAU services and planned events. - Drive problem management, preventative maintenance and sustainable resolution of recurring AV issues. - Maintain effective operational standards, processes, documentation and service governance. - Manage supplier and service-partner performance and drive resolution of technical and service-quality issues. - Build trusted relationships with business stakeholders, technology teams and service partners. - Drive continuous improvement through automation, AI and emerging collaboration technologies . Required Experience •                   7–10 years of relevant experience  across enterprise AV, Unified Communications, collaboration technologies or corporate event services. - Proven experience leading or managing technical teams  in an enterprise environment. - Strong experience with Microsoft Teams Rooms  and enterprise meeting-room technologies. - Working knowledge of Cisco Webex, Zoom Rooms  and associated collaboration platforms. - Strong knowledge of AV systems, including displays, cameras, microphones, audio systems, signal flow, control systems and network-connected devices. - Experience leading technical delivery for executive, high-profile or business-critical events . - Strong experience in incident, problem and service management, including operational risk and escalation. - Experience managing AV suppliers, integrators or managed-service partners. - Strong stakeholder-management skills, including communicating technical issues, risks and service impacts to senior and non-technical stakeholders. - Demonstrable experience improving service reliability, operational effectiveness and colleague experience. Qualifications •                   Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications  or a related discipline. - Relevant professional certifications are desirable, including: o         AVIXA CTS / CTS-I / CTS-D - Microsoft Teams Rooms / Microsoft 365 certification - Cisco Collaboration certification - Relevant networking certification o         ITIL Foundation  or equivalent Key Skills & Competencies •                   AV & Events service leadership - People leadership and team development - Microsoft Teams Rooms and Unified Communications - Executive and business-critical event delivery - Service management and operational risk - Major incident and problem management - Supplier and service-partner management - Stakeholder and executive communication - Technical governance and service improvement - Coaching, mentoring and capability development - Automation, AI and emerging workplace technologies