BPS Client Service & Support Representative Lead

Professional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area. This role manages large-scale projects or processes that significantly contribute to organizational performance. Colleagues in this position are expected to tackle semi-complex and often challenging problems, requiring analysis and sound judgment. Communication with both internal stakeholders and external partners such as clients or vendors is expected. Operating with a high degree of autonomy, this position will determine appropriate methods and procedures for new assignments and lead teams or initiatives. The position typically requires a strong foundation of knowledge, typically supported by a university degree or equivalent experience. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass