Business Transformation Manager

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? This role leads the Order-to-Cash (OTC) function for driving transformation initiatives, and delivery excellence across Deductions, Collections, Cash Application, Credit Management and AR analytics.• The team works closely with client and internal stakeholders to drive automation and analytics-led process optimization, and establish governance, forecasting, and reporting frameworks. • In this role, you will be expected to enable data-driven decision-making for leading transformation across OTC sub-towers, and act as the primary liaison for the OTC tower transformation with client and internal stakeholders. What are we looking for? Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders• Key KPIs: Productivity improvement, automation impact, stakeholder satisfaction• Strong OTC domain expertise (Deductions, Collections, Cash Application, Credit Management)• AR analytics and ageing management• Transformation mindset with hands-on exposure to GenAI, Agentic AI, RPA, and AI or ML use cases• Process design, re-engineering, and continuous improvement• Structured problem-solving (RCA, 5-Why, etc.)• Strong stakeholder management and client communication• Strong analytical and problem-solving skills• People leadership and ability to manage a team • Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders Roles and Responsibilities: • Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders• Key KPIs: Productivity improvement, automation impact, stakeholder satisfaction• Strong OTC domain expertise (Deductions, Collections, Cash Application, Credit Management)• AR analytics and ageing management• Transformation mindset with hands-on exposure to GenAI, Agentic AI, RPA, and AI or ML use cases• Process design, re-engineering, and continuous improvement• Structured problem-solving (RCA, 5-Why, etc.)• Strong stakeholder management and client communication• Strong analytical and problem-solving skills• People leadership and ability to manage a team • Experience in shared services or BPO environments• Exposure to large-scale transformation programs• Ownership and accountability in driving outcomes• Ability to work in a dynamic, fast-paced, global environment• Effective communication with senior stakeholders Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.