Guest Operations Associate

ABOUT THE ROLE Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes. WHAT YOU'LL DO - Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions. - Coordinate tasks and priorities across remote teams, customers, and external service providers. - Identify recurring issues, process inefficiencies, and opportunities for automation. - Build and improve operational processes based on guest cases and day-to-day experience. WHAT WE'RE LOOKING FOR - Native German speaker with English proficiency at C1 level or higher. - A completed university degree in business administration, communications, economics, or a comparable field. - Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs. - Experience coordinating multiple stakeholders and managing operational priorities under time pressure. - A structured, analytical approach, strong communication skills, and the ability to make independent decisions. - Background in hospitality operations, short-term rentals, or property operations is relevant. The role suits candidates with approximately 1 to 10 or more years of experience. COMPENSATION & BENEFITS Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.