Head of Care Delivery

ABOUT THE ROLE Lead care delivery and coach success at a high-growth, tech-enabled health and wellness services company. You will own client outcomes, coach experience, and retention while building systems that help a large distributed coach network deliver consistent, effective care. WHAT YOU'LL DO - Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes. - Partner with clinical leaders to turn evidence-based care protocols into practical training, workflows, and quality reviews. - Lead and develop the Coach Success team, including its management leadership. - Design compensation, client allocation, career progression, and recognition systems that align coach success with client results. - Improve coach vetting, evaluation, training, feedback, and performance management. - Partner with Product and Engineering to shape, implement, and evaluate service improvements. - Apply data, AI, and automation to improve training, quality review, and coach support while protecting the human element of care. WHAT WE'RE LOOKING FOR - Seven to twenty years of experience in strategy, operations, workforce leadership, or general management, including startup operating experience. - Experience owning outcomes in a high-growth marketplace or tech-enabled services business, including operating a provider, coach, vendor, or contractor network at scale. - A track record of improving retention, service quality, customer experience, or health outcomes through both analysis and operational execution. - Experience leading teams and developing managers, as well as building workforce hiring, incentives, performance management, or training systems. - Strong quantitative skills, including data and financial modeling, cohort and experiment analysis, and compensation modeling for a two-sided marketplace. - Experience developing and delivering workforce training, and partnering with Product and Engineering through implementation and adoption. - Familiarity with AI-first workflows and tools, data modeling, SQL, and Excel or Google Sheets. - Background in digital health, virtual care, nutrition, fitness, wellness, or behavior change is valuable. COMPENSATION & BENEFITS Base salary: $200,000 to $240,000 annually. Visa sponsorship is available. LOCATION On-site in New York, New York, United States.