KYC Senior Analyst - Markets

We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience. Key Responsibilities - Periodic Refresh Management:   Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews. - Complex Case Management:   Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases. - Team Mentorship and Training:   Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team. - Process Improvement:   Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process. - Client Management:   Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations. - Quality Assurance and Escalation Management:   Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency. - Support Team Leadership:   Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required. Qualifications and Skills - Experience:   Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region. - KYC/AML Knowledge:   In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions. - Communication:   Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders. - Analytical Skills:   Strong analytical and problem-solving skills with the ability to work on complex KYC cases. - Leadership and Training:   Demonstrated ability to train and mentor junior team members. - Client Focus:   A strong commitment to delivering excellent client service and managing client relationships effectively. - Teamwork:   Ability to work collaboratively in a team environment and support team objectives. - Proactive Attitude:   A proactive approach to identifying and resolving issues, with a focus on continuous improvement. - Education:   A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus. Preferred Qualifications - Certifications:   Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred. - Language Skills:   Proficiency in a foreign language relevant to the EMEA region is a significant advantage. - Technical Skills:   Familiarity with AI tools and their application in enhancing KYC processes is a plus. - Education:   A bachelor's degree in Finance, Business, or a related field. ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.