Lead - FIS & People Placement

Job Description Summary Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, efficient workforce placement, and strong operational governance. Job Description Lead - FIS & People Placement Location – Hyderabad #LI Hybrid  Major Responsibilities 1. FIS Operations - Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs. - Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues 2. People Placement & Vacancy Management - Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams. - Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs. 3. Governance & Controls - Establish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement. - Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions 4. Stakeholder Management - Serve as the key SME and escalation point, partnering with field leadership, business teams, and global/cross-functional stakeholders. - Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges. 5. Operational Excellence & Automation - Drive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows. - Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience. 6. People & Capability Leadership - Lead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities. - Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity. Skills Desired Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model