LOT Lead - Service Management

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Roles & Responsibilities : Own end-to-end delivery and product management of ServiceNow products, AI development and Strategic ITSM initiatives. - Be accountable for service levels (SLAs, availability, user satisfaction), and drive AI use cases from proof of concept to rollout within AI governance and security requirements. - Lead the receiving teams through the service transition: knowledge transfer, reverse shadow, readiness sign-off and hyper care. - Lead, hire and develop team leads, developers, L2 engineers and contractors, building India as a ServiceNow and AI competence center. - Manage the contracting partner, budget and stakeholders, reporting delivery, service and financial status to the tribe lead. Educational qualification: Bachelor’s or Master’s degree in computer science, Information Technology? Experience : - 15+ years of experience in IT, technology operations, service management, digital transformation or related areas. - Significant experience in leading complex transformation initiatives across multiple teams, functions or regions. - Strong understanding of ITSM processes and their integration, Infrastructure, Applications and digital services. - Proven experience transforming operating models, ways of working, governance or organizational structures. - Demonstrated experience working with senior management and influencing stakeholders across organizational boundaries. - Experience translating technology opportunities into business outcomes and measurable value. - Experience leading global or multi-regional initiatives in a complex enterprise environment. - Strong understanding of AI, automation, analytics and their application to technology/service management. - Leadership Competencies:  Strategic Thinking, Transformation Leadership, Business Orientation, Influencing & Collaboration, Innovation Mindset and People Leadership Mandatory/requires Skills : Strong knowledge of IT service management and transformation frameworks, with certifications such as, ITIL V4 Preferred Skills : AI, Digital Transformation, AIOps or Cloud certifications are an advantage Manual PANF# Excel - BD/PA-SM_US_India_123