Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President Position Information - Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM - Job Level: C-12 - Department: Foundational Services - Production Operations - Location: Chennai, India Position Summary This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality. The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights. Key Responsibilities - Analyze alerts across diverse monitoring sources and identify optimization opportunities - Contribute to reduction of alert noise through tuning and improvement initiatives - Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness - Develop a functional understanding of how different monitoring sources generate and trigger events - Identify recurring patterns and support data-driven improvements across event streams - Collaborate with cross-functional teams to enhance monitoring coverage and quality - Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort Required Qualifications - 8–12 years in monitoring, event management, or production support environments - Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe) - Functional understanding of how monitoring systems generate alerts (no deep technical expertise required) - Demonstrated contribution toward alert reduction or monitoring improvement initiatives - Strong analytical mindset with ability to identify patterns in event data Technology Stack / Exposure Areas (High-Level) - Event Management Platforms: Netcool, BigPanda, Splunk (or similar) - Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM - Batch / Workload Monitoring: AutoSys or similar tools - Log Analytics / Data Handling: Splunk, ELK, or equivalent - Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.