Senior Solutions Engineer

ABOUT THE ROLE This senior, customer-facing role bridges pre-sales and implementation for a supply chain software platform focused on temperature-controlled logistics. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical solution from initial discovery through customer go-live. WHAT YOU'LL DO - Lead technical and process discovery with customer stakeholders in supply chain, quality, logistics, and IT. - Deliver tailored product demonstrations based on customer workflows, products, and logistics requirements, and address technical objections. - Design customer solutions by identifying relevant modules, data needs, integrations, phases, and scope boundaries. - Develop sequenced implementation plans and statements of work, surfacing effort, dependencies, and delivery risks. - Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable. - Carry solution designs into delivery, lead workshops, support configuration, and remain accountable through go-live. - Coordinate technical handoffs across Product, Data, Engineering, and Delivery teams, and share customer insights with Product. - Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns. WHAT WE'RE LOOKING FOR - At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations. - Experience owning solution designs from pre-sales through implementation and go-live. - Strong customer-facing demonstration skills and experience responding to technical objections in sales settings. - Background in supply chain, cold chain, logistics, or quality management systems and workflows. - Hands-on experience configuring or implementing enterprise software modules, plus familiarity with data integrations, APIs, and system interoperability. - Experience coordinating work across Product, Engineering, and Delivery teams, and using Figma, FigJam, Jira, Linear, or equivalent tools. - Experience in regulated industries and building reusable implementation assets is beneficial. COMPENSATION & BENEFITS Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available. LOCATION On-site in Chicago, Illinois, United States.