Team Lead_Cloud_Platform_services

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Roles & Responsibilities: Platform Operations & Infrastructure Management - Lead day-to-day platform operations and infrastructure management. - Ensure availability, stability, and performance of production and non-production environments. - Manage Linux/Windows servers, virtualization, storage, networking, and databases. - Establish operational standards, procedures, and best practices. - Ensure platform capacity planning and performance optimization. Cloud Platform Operations - Lead daily operations and administration of enterprise cloud platforms. - Manage cloud infrastructure across AWS, Azure, or GCP. - Ensure high availability, scalability, reliability, and performance. - Manage compute, storage, networking, databases, and cloud services. - Oversee cloud resource provisioning, configuration, and maintenance. - Ensure smooth operation of production, development, and testing environments. - Drive platform standardization and operational excellence. Cloud Infrastructure & Architecture - Implement and manage cloud infrastructure solutions. - Design highly available and fault-tolerant cloud architectures. - Manage virtual machines, containers, Kubernetes, and serverless services. - Implement backup, disaster recovery, and business continuity solutions. - Support cloud migration and modernization initiatives. - Review infrastructure architecture and recommend improvements. Cloud Service Management - Own end-to-end cloud platform service delivery. - Ensure SLA, KPI, and operational target compliance. - Manage incidents, service requests, problems, and changes. - Lead critical incident management and technical escalations. - Conduct root cause analysis (RCA) and preventive action reviews. - Coordinate with application, network, security, and database teams. - Manage vendor relationships and cloud service provider escalations. Automation & DevOps - Drive automation of cloud infrastructure provisioning and operations. - Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation. - Manage CI/CD pipelines and deployment automation. - Promote DevOps and platform engineering best practices. - Implement configuration management and automated patching. - Reduce manual operational activities through scripting and automation. Cloud Security & Governance - Ensure cloud security policies and governance standards. - Manage Identity and Access Management (IAM), RBAC, and privileged access. - Implement security monitoring, vulnerability management, and patching. - Ensure compliance with organizational and regulatory requirements. - Manage encryption, key management, and network security. - Conduct periodic cloud security and configuration reviews. - Work with finance and business teams on cloud cost governance. Monitoring & Reliability Engineering - Establish cloud infrastructure monitoring and alerting. - Monitor availability, performance, capacity, and resource utilization. - Implement proactive incident prevention. - Define and monitor SLIs, SLOs, and error budgets. - Improve platform resilience and operational maturity. - Drive continuous service improvement initiatives. Team Leadership & People Management - Lead and manage cloud platform engineers and operations teams. - Allocate responsibilities and manage daily workloads. - Mentor team members and support technical development. - Conduct performance reviews and skill development activities. - Manage shift operations and on-call support where applicable. - Coordinate with stakeholders and senior management. - Drive knowledge management and process standardization. Educational qualification: - Bachelor's degree in computer science, Information Technology, or a related field. Experience: - 8–12 years of experience in IT infrastructure, cloud technologies, or platform operations. - 3–5 years of experience in technical leadership or team management. Mandatory/requires Skills: - Strong experience managing enterprise cloud platforms. - Experience in cloud migration, infrastructure automation, and operational support. - Experience managing production environments and critical incidents. - Good understanding of ITIL processes and service delivery management. - Strong stakeholder management and communication skills. Preferred Skills: - Strong knowledge of AWS, Azure, or GCP. - Experience with Kubernetes, Docker, Terraform, and Ansible. - Knowledge of Linux, Windows, networking, and cloud security. - Experience with monitoring tools and cloud automation. - Strong understanding of ITIL and IT service management. - Excellent leadership, communication, and stakeholder management skills. - Cloud platform administration and architecture. - Cloud service delivery and operational management. - Infrastructure automation and DevOps. - Incident, problem, and change management. - Cloud security and governance. - Financial management and FinOps. - Team leadership and stakeholder management. - Strategic planning and continuous improvement.